Charmacy Milano Stunning Longstay Liquid Lip

Refund & Return Policy

• No Refund, No Exchange: Once an order is placed and accepted, it cannot be modified, cancelled, or refunded.
• Exchange Only on Transit Loss/Damage: We only accept exchange requests if the product is received damaged or different from what was ordered.
• Opening Video Required: A clear 360° single-take unboxing video is mandatory to claim any exchange. Without this video, no claims will be processed.

If you receive a damaged or wrong product, please contact our customer support on Call/WhatsApp: +91 7011525698 within 48 hours of delivery, along with your opening video and product images. Please allow 3–4 working days for verification and processing of your request.

All our products are non-returnable due to their hygiene, wellness, and personal care nature.

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Shipping Policy

We ship across India. Orders are dispatched after successful payment confirmation. Delivery timelines may vary depending on your location and courier partner.

Shipping charges, if applicable, will be shown at checkout before you confirm your order.

All shipments are carefully packed and go through quality checks. In case of transit damage, please follow the exchange process mentioned above.

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